Privacy Policy

At Touzilux, protecting and responsibly handling your personal information is a priority. We process data transparently, for defined purposes and in line with applicable data protection laws. This Privacy Policy explains what data we collect, why we collect it, how long we keep it and the measures we use to keep it secure.

1. Data Controller

The operator of the Touzilux website and platform is the controller responsible for processing your personal data. Relevant contact details and company information are available on this site. For privacy questions, contact our data protection team.

2. Information We Collect

We collect and process only the information necessary to provide our services, meet legal obligations and maintain secure platform operation. This may include:

Identity information: first name, last name and date of birth for age and identity verification purposes.
Contact information: email address, telephone number (if provided), country of residence and, where applicable, postal address.
Account and transaction information: payment details, deposits, withdrawals and transaction history.
Technical and usage information: IP address, browser type, device details, access times and system log data.
Verification documents: identification, proof of address or other materials needed for KYC and AML procedures.

We generally do not collect special categories of personal data, such as health or religious information, unless legally required or expressly authorised by you.

3. How Information Is Collected

Your information may be collected through several secure channels:

Directly from you, for example during registration, profile updates, document verification or when contacting support.
Automatically via cookies, server logs, analytics tools and device data while you use the platform.
From trusted third parties such as payment providers, identity verification services or social login providers if you use them.

4. Purposes of Processing

We process your personal data only for legitimate, clearly defined purposes:

Creating, managing and maintaining your account and access to platform features.
Processing and securing deposits, withdrawals and payment-related activities.
Providing customer support and responding to enquiries.
Complying with legal and regulatory obligations, including KYC, AML and tax requirements.
Maintaining platform security and preventing fraud, abuse or unauthorised access.
Improving platform performance, functionality and user experience.
Delivering marketing communications and updates where you have given explicit consent.

5. Legal Basis for Processing

Performance of a contract or steps taken prior to entering into one.
Compliance with legal obligations, including anti-money laundering and regulatory duties.
Legitimate business interests such as maintaining security, reliability and operational stability.
Your explicit consent, for example when receiving marketing messages or using optional features.

6. Sharing of Information

Your information is shared only when necessary and exclusively with carefully selected service providers and partners:

Payment service providers and banking institutions for transaction processing.
Specialised providers that assist with identity checks and compliance.
Technology and cloud service providers operating under appropriate data processing agreements.
Analytics and security providers that, where possible, use anonymised or pseudonymised data.
Professional advisers such as legal or tax consultants when required.
Regulators, courts or law enforcement agencies where legally obliged.

We do not sell, rent or otherwise transfer your personal data to third parties for commercial purposes.

7. International Data Transfers

Some service providers, including cloud hosting or analytics partners, may operate outside your jurisdiction. When international transfers occur, we apply safeguards such as standard contractual clauses or other legal mechanisms to ensure adequate protection.

8. Data Security

We implement comprehensive technical and organisational measures to protect your data:

Encrypted data transmission using modern protocols such as TLS 1.3+.
Strong encryption of sensitive data at rest using technologies like AES-256.
Regular security assessments, penetration tests and independent reviews.
Continuous monitoring for suspicious activity and potential threats.
Strict access controls and role-based permissions for authorised staff.
Segregated safeguarding of client funds via regulated financial partners.

Although no system can offer absolute protection, we work continuously to minimise risks and maintain a high security level.

9. Data Retention

Personal data is retained only as long as needed to fulfil the purposes in this Policy or to meet legal requirements:

For the duration of your active account and contractual relationship with us.
For additional periods required by tax, regulatory or legal obligations.
Until consent is withdrawn where processing relies solely on your consent.

When data is no longer required, it is securely deleted or irreversibly anonymised.

10. Your Rights

Subject to applicable law, you may exercise the following rights concerning your personal data:

Request access to the data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data where the law permits.
Request restriction of processing in certain circumstances.
Receive your data in a structured, commonly used and machine-readable format.
Withdraw previously granted consent at any time.
Lodge a complaint with a competent data protection authority.

11. Cookies and Similar Technologies

We use cookies and similar technologies to ensure platform functionality, analyse usage and improve user experience. Essential cookies are always active; analytics and marketing cookies require consent. Full details are in our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to legal, regulatory or operational changes. The latest version will always be available on the website. For significant updates, we may notify you by email or platform notifications.

13. Privacy Contact Information

For privacy questions, this Policy or to exercise your rights, contact us by email at support.touzilux@gmail.com or via the website's contact form. We will review and respond to your request promptly.