Privacy Policy

Protecting your privacy is our highest priority. This policy explains how Touzilux collects, uses, stores, and safeguards your personal data when you use our website or services. All practices comply with applicable laws, including GDPR where relevant.

1. Data Controller

The website administrator also serves as the data controller for personal information. For questions or clarifications, you can contact us via the information provided on the website.

2. Information Collected

We only collect data necessary to provide a secure and efficient service:

Identity information: name, date of birth (for age verification).
Contact information: email address, phone number, country of residence.
Account and transaction information: user ID, secure password, deposit and withdrawal history.
Technical data: IP address, browser, device, cookies, and website usage.
Verification documents: proof of identity and address.

We do not collect sensitive information such as ethnicity, religion, political opinions, or medical data unless required by law.

3. Collection Methods

Data may be collected through:

Registration or contact forms.
Cookies and similar technologies during website use (see our Cookies Policy).
Trusted third-party providers for payments or identity verification when necessary.

4. Purpose of Processing

Your data is used to:

Manage and maintain your account.
Execute transactions and payments.
Provide support and assistance.
Comply with legal requirements (KYC, anti-money laundering).
Prevent fraud and maintain platform security.
Inform you of updates or service changes.
With your consent: send promotions and newsletters.

5. Legal Basis

Processing is based on:

Fulfillment of a contract with the user.
Compliance with legal obligations.
Legitimate interests, such as security and service improvement.
Consent for marketing communications.

6. Sharing with Third Parties

Data is shared only when necessary, for example with:

Banks and payment providers.
Partners for identity verification and regulatory compliance.
Cloud and technology service providers.
Analytics and tracking tools, anonymized when possible.
External advisors (lawyers, auditors).
Authorities if legally required.

Personal data is never sold or rented for commercial purposes.

7. International Transfers

Some data may be processed outside your country, including outside the EEA, with appropriate safeguards such as standard contractual clauses.

8. Security

We implement technical and organizational measures to protect your data:

Encryption during transmission.
Secure and restricted storage.
Regular audits and vulnerability testing.
Continuous monitoring and advanced protection systems.

Despite these precautions, no system can guarantee 100% security.

9. Data Retention

Data is retained as long as necessary:

Account information: while the account is active and thereafter according to legal requirements.
Transaction records: in accordance with applicable law.
Marketing consent: until consent is withdrawn.

Unnecessary information is deleted or anonymized.

10. Your Rights

You may exercise the following rights:

Access your personal data.
Correct inaccurate information.
Request deletion of data.
Restrict or object to processing.
Obtain data portability.
Withdraw consent.
Submit a complaint to the supervisory authority.

11. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and the website’s functionality. See our Cookies Policy for more details.

12. Policy Updates

This policy is reviewed regularly. The latest version is always available here, including the date of the last update.

13. Contact

For questions regarding this policy or your data, you can contact our team via the form or contact information provided on the website.

By accessing our website and using our services, you confirm that you have read this privacy policy and agree to the terms outlined herein.

We greatly appreciate the trust you place in us by handling your personal data, and we are committed to maintaining full transparency while carefully adhering to applicable privacy standards.